T5 Arrival

Terminal 5 isn't bad... for Heathrow. The one thing that did work really well, at least this once, was baggage reclaim. But overall, I think the people who designed it must not really use airports. Arrival seemed designed to create as many bottlenecks as possible. Get off plane, go down 3 escalators, take train to main building (can I walk?  even Atlanta, the Dumbest Airport Ever, lets you walk if you really want to instead of using their train), take a few escalators back up, and queue up in long passport lines. (Speaking of passport lines, the Iris retina-scanners they've introduced are too damn slow. Takes about 30 seconds per person. In Hong Kong, they use fingerprint scanner + entered code, takes less than 10 seconds per person and takes up less space. On the other hand, the Iris machines often fail to correctly detect height, which creates the comical site of adults having the stoop way down, as if peering into a bucket of tadpoles, to get their eyes scanned.)