Requirement Gathering

At a small grocery store in terminal 2 of the munich airport [really nice, btw, not quite HKG nice, but really well done], I was waiting in line behind a woman, each of us with a basket of breads and fruit and yogurts and such. She shouted to her son, about 10, to get a couple bottles of mixed fresh fruit juices from a cooler near the door. The instructions were no more detailed than just that:  2 bottles from over there.  He did so, but before he made it back she said, "no, get one with orange in it." So he went back. This time it looked better, but was still not right for some reason. So she sent him back. And again. I am sure I knew the sentiment of what he was thinking even though we may word it differently. For me, it was "typical user!"